Question 1

How does the first contact work?

Accepted Answer

Very easy. You write or call us, we arrange to see the space, and we give you a personalised quote with no obligation. Every space is different and we like to know it before proposing anything.

Question 2

Do you bring your own products and equipment?

Accepted Answer

Yes, we always bring everything needed. We work with professional, environmentally friendly products. If you have any preferences or allergies, just let us know and we'll adapt.

Question 3

How often do you recommend cleaning?

Accepted Answer

It depends on the use of the space. For regular residences, we recommend at least once a week. For second homes or holiday properties, a monthly maintenance service and a setup before each stay.

Question 4

Do you work on weekends?

Accepted Answer

Yes, we adapt to your schedule. If you need the service on a weekend or holiday, we'll organise it without any problem.

Question 5

Do you offer one-off services or only subscriptions?

Accepted Answer

Both. You can book a one-off cleaning (post-construction, setup, deep clean) or a regular service at whatever frequency suits you.

Question 6

What areas do you cover?

Accepted Answer

We work throughout the Baix Empordà: Sant Feliu de Guíxols, S'Agaró, Platja d'Aro, Begur, Palafrugell, Palamós and many more. If you're unsure about your area, just ask.

Question 7

Are you discreet with clients' properties?

Accepted Answer

Absolutely. Trust and discretion are the foundation of our work. Many of our clients give us keys to their spaces, and that's a responsibility we take very seriously.

Question 8

How much does the cleaning service cost?

Accepted Answer

The cost depends on the size of the space, the type of service and the frequency. We always work with a personalised quote and no obligation: the first assessment visit is free. We don't publish fixed rates because every space is different and deserves a tailored proposal.

Question 9

Can you look after my property when I'm not there?

Accepted Answer

Yes. AraNeta's Property Care service is designed specifically for second-home owners who can't be on the Costa Brava year-round. We handle monthly inspections, seasonal opening and closing, and coordination of any incidents. The first diagnostic visit is free.

Everything you need to know